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Mir wurden von meinem Gewinn 400€ abgezogen und die Auszahlung ist ein sehr sehr zähes prozedere.

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The participant complained that immediately after he requested a withdrawal - the maximum authorized was €500 each week - the casino was using not less than 3 times to acquire his account verified and as he was affraid to gamble absent the remaining cash, he requested a self-exclusion.

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The player from Bulgaria has long been awaiting a withdrawal for less than two weeks. However, their payout hasn’t been acquired nonetheless. The participant later confirmed that the withdrawal was processed efficiently, hence we marked this grievance as settled.

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Shortly soon after, the player verified which they experienced been given their money and the issue was solved. The criticism was then marked as 'solved' by the Grievances Crew.

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The complaint was rejected as the participant didn't reply to our messages and thoughts. LAter we reopened the grievance and made an effort get more info to Get in touch with the On line casino to understand more information regarding the case, nevertheless it remained irresponsive, so we last but not least shut the criticism as unresolved.

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